Privacy Policy

HobbiHopp respects your right to privacy. This Privacy Policy explains who we are, how we and our Group Companies collect, share, and use personal information about you, and how you can exercise your privacy rights.

This Privacy Policy applies to our website at hobbihopp.com and our mobile applications (collectively, the "Site") and other services that we may provide from time to time. If you have any questions or concerns about our use of your personal information, please see the "How to Contact Us" section below.

The Site is not intended for or directed to persons under the age of 18, and we will not knowingly collect information from persons under 18. To provide information to us through registration or in any other manner on the Site, you must be 18 years of age or older.

1. What Does HobbiHopp Do?

HobbiHopp enables consumers ("HobbiHopp Users") to find, book and attend a wide range of arts, crafts, recreational and wellness classes, services, or products offered and operated by studios, instructors, venues or other third parties through our platform ("Partners").

2. What Personal Information Does HobbiHopp Collect?

We collect or receive personal information in a few different ways. Often, you choose what information to provide, but sometimes we require certain information in order for you to use, and for us to provide you with, the Site and the services you access through the Site.

Personal Information You Provide to Us:

There are a variety of different ways you may provide personal information to us, such as:

• Account Creation. To create a HobbiHopp User account, you need to provide information such as your name, email address, phone number, sign-up city, and a password. If you make a purchase or sign up for a subscription, you will need to provide payment and billing information. You can choose to add further information to your account, such as birthdate, gender, photo, and address. We also process and store payment information, such as purchase history and billing information. If you are a HobbiHopp Partner we will ask for your name, address, phone number, email, credit card information, tax identification number, and information about your business.
• Posting and Uploading. We collect personal information from you when you provide, post, or upload it to our Site, such as when you respond to a survey or provide a class rating or review.
• Communications Data. We may send messages to you about our services and products and those of our Group Companies. For example, we may enable Partners to send text or in-app messages to HobbiHopp Users via our Site about an upcoming reservation. HobbiHopp receives data regarding such calls, texts, or other communications, including the date and time of the communication and its content.
• Practitioner Data. HobbiHopp Partners may provide information about practitioners and other individuals who work at their businesses. HobbiHopp Partners are responsible for notifying practitioners and others that their information will be shared with HobbiHopp.
• Third-Party Data. If you are a HobbiHopp User, you should not provide information to us about someone else unless you have obtained all necessary and applicable permissions or consents of the other person for us to receive and use their information, such as for emergency contact or referral purposes.

Personal Information Collected Automatically Through Your Use of the Site:

• We log usage data when you visit or otherwise use our Site, such as when you view or click on content or ads (on or off our Site), perform a search, browse, schedule a reservation, and install or update one of our mobile apps. Specifically, the information we collect automatically may include information like internet protocol address, device type, unique device identification numbers, browser-type, broad geographic location (e.g., country or city-level location), language and marketing preferences and other technical information.
• We may also collect precise geolocation data pertaining to your mobile device if you have consented to providing this to us through your device settings. We may use this information to provide, promote, and improve our services (for example, by showing you classes that are close to your location) and for related reasons, such as fraud prevention and security purposes.

Personal Information Collected from Other Sources:

• We may receive personal information about you from other sources, such as public databases, strategic and joint marketing partners, social media pages and platforms, people with whom you are friends or otherwise connected on social media platforms, our Group Companies, as well as from other third parties.
• If you are a practitioner or another individual working at one of our Partners' facilities, we may receive your personal information from the Partner.

3. What Does HobbiHopp Do with the Personal Information it Collects?

HobbiHopp uses personal information it receives for several purposes:

• Site: To operate and maintain our Site and the products and services offered through our Site, as well as to provide advertising for third party products and services on our Site. For example, we use HobbiHopp User personal information to fulfill your reservation and purchase requests, including processing payments and issuing any late cancel/no show fees incurred, and to customize your experience on our Site.
• Communication: To contact you through email, SMS and telephone (including WhatsApp), postal mail, notices, and push notifications posted on our websites or apps, and other ways. We will send you messages about the availability of our Site, security, customer service, or other service-related issues.
• Customer Support: In connection with customer service inquiries and matters, such as to investigate, respond to and resolve complaints and service issues.
• Social: To provide features which allow HobbiHopp Users to connect with, and be found by, other HobbiHopp Users.
• Marketing: For marketing purposes, such as to develop our marketing strategies, send you marketing communications by email, SMS and telephone (including WhatsApp) or other methods relating to HobbiHopp, our Group Companies, Practitioners or other third parties that believe may be of interest to you.
• Research and Development: For research, analytical, recordkeeping, and reporting purposes; to develop and test new products, features and ideas; to learn about our customer base and Site and to evolve and improve our Site, products, and services.
• Security, Investigations and Eligibility: To maintain the security of our Site, including to verify your identity, to investigate or prevent possible fraud or other violations of our Terms of Use or this Privacy Policy.
• Business and Operational Support: To assess and implement mergers, acquisitions, reorganizations, bankruptcies, sales, customer management, and other business transactions.

4. Who Does HobbiHopp Share My Personal Information With?

We may disclose your personal information to the following categories of recipients or in the following circumstances:

• To service providers and partners who provide data processing and other services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Site, payment card processors, customer support vendors, hosting vendors, scheduling providers and market research and marketing vendors).
• To our Group Companies so that they can provide, develop, improve, and analyze the Site and their own services and products.
• To any Partner that makes available a class, activity or experience you reserve or use through our Site as a HobbiHopp User and their third-party providers.
• Your name, photo and other information associated with your HobbiHopp User account will be visible to other HobbiHopp Users so that they can search for and connect with you on HobbiHopp.
• To anyone who visits the public area of our Site, including via venue and schedule listings, public profiles, reviews, or class ratings.
• To any competent law enforcement body, regulatory, government agency, court, or other third-party where we believe disclosure is necessary as a matter of applicable law or regulation.
• In connection with an actual or potential merger, sale, acquisition, investment, assignment, reorganization, joint venture, or transfer of all or part of HobbiHopp's business.
• To any other person with your consent to the disclosure or otherwise in accordance with applicable law.

5. How does HobbiHopp Keep My Personal Information Secure?

We use security procedures and practices to protect the personal information that we collect and process about you. We monitor our systems for possible vulnerabilities and attacks. However, we cannot guarantee 100% security of any information that you send us.

6. Data Retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. Your Data Protection Rights

Where applicable law allows for such rights, you may have the following data protection rights:

• Opt-in or opt-out from receiving electronic communications from us: You have the right to opt-out of receiving direct marketing communications we send you at any time. To opt-out of receiving email marketing, you should click on the "unsubscribe" or "opt-out" link in the marketing e-mails we send you. To opt-out of receiving SMS messages from us, you can reply STOP to any SMS messages.
• Correct or amend: You may correct or amend your personal information by editing your profile on the Site or contacting us.
• Delete: You may delete your personal information by contacting us.
• Object or restrict: You may object to processing of your personal information, ask us to restrict processing of your personal information, access the personal information we hold about you, or request portability of your personal information by contacting us.
• Withdraw consent: If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal.
• Mobile applications: Our mobile applications may also send push notifications to your mobile device, provided you consented to this. If you have previously consented to receiving push notifications and no longer wish to receive them, you can turn push notifications off at the device level.

8. Third-Party Sites

Our Site may contain links to third-party websites or mobile apps, including social sharing features and other related tools. Please be aware that HobbiHopp does not control these linked websites or apps and that this Privacy Policy does not apply to any information you give to the owner of these websites or apps. We encourage you to read the privacy policy of any third-party website or app that you visit before you provide them with any information.

9. Updates to this Privacy Policy

By using our Site, you agree to this Privacy Policy. We may occasionally update this Privacy Policy. Any changes we make will become effective when we post a modified version of the Privacy Policy to HobbiHopp.com. If we make any material changes to the Privacy Policy, we will take appropriate measures to inform you consistent with the significance of the changes we make and as required by applicable law. If you continue using our products and services after any notice of such changes, it means you have accepted them. The "Last Updated" legend at the top of the Privacy Policy indicates when it was last updated.

10. How to Contact Us

If you have any questions or concerns about our use of your personal information, please contact HobbiHopp:

If you are a HobbiHopp Partner, you may contact us within the Partner Dashboard.

Right to Complain

You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.